Who are we at Aether Crystals?

Aether Crystals is a woman-led mystical shop and sacred space based in Riyadh, Saudi Arabia. We offer intentionally curated crystals and spiritual tools to help you reconnect with your inner wisdom, create grounding rituals, and live in alignment with your truth. Our mission is to support your journey—one crystal, one intention, one breath at a time.

Are your crystals real and ethically sourced?

Yes, always! All of our crystals are authentic and natural, hand-selected from trusted sources who align with our values of sustainability and ethical mining. Each crystal is cleansed and charged with intention before arriving in your sacred space.

Where do you ship from?

All orders are shipped with love from Riyadh, Saudi Arabia. We currently ship nationwide within KSA and offer international shipping by request.

Do you offer international shipping?

Yes, we do! While international checkout isn’t yet automated on our website, we’re happy to create a custom order for you. Just email us at info@aethercrystals.shop with your location and the items you’re interested in—we’ll guide you through the next steps and provide a shipping quote.

How long will my order take to arrive?

Orders typically ship out within 2–4 business days.

• Within Saudi Arabia: 3–7 business days via local courier.
• International orders: Timeframes vary depending on your location and the chosen shipping method. We'll give you a delivery estimate when we finalize your order.

Can I make changes to my order after placing it?

f your order hasn’t been shipped yet, we’ll do our best to accommodate any changes. Please emailinfo@aethercrystals.shopas soon as possible (within 24 hours of placing your order). While we can’t guarantee changes once an order is processed, we’ll try to make it happen if we catch it in time. Once your order has been shipped, changes won’t be possible.

What payment methods do you accept?

We offer secure payment options through MyFatoorah and PayPal.

MyFatoorah supports a wide range of local and international payment methods, including credit/debit cards, Mada, Apple Pay, STC Pay, and more, ensuring a seamless checkout experience for customers both within Saudi Arabia and internationally.

For international transactions, PayPal is also available, offering an easy way to pay from anywhere around the world.

Do you accept refunds or exchanges?

Due to the energetic nature of crystals and our intention-based offerings, all sales are final. However, if your item arrives damaged or there’s an issue with your order, please email info@aethercrystals.shop within 48 hours of receiving your package and we’ll do our best to resolve it with care and compassion.

We pack our crystals with the utmost care. As such, we cannot be responsible for items damaged, broken or delayed/lost/stolen due to our shipping partners.

International clients are responsible for any customs and import taxes that may apply. We cannot be responsible for items damaged, broken, or delayed/lost/stolen due to customs.

How do I choose the right crystal for me?

Let your intuition guide you - or take our Free Chakra Quiz for personalized insights. If you're craving something more tailored, our Crystal Guidance Session offers 1:1 intuitive recommendations just for you.

Do you cleanse crystals before shipping?

Yes, every crystal is cleansed with sacred smoke and sound before it leaves us. It’s ready to support your energy, but feel free to infuse your own intention when it arrives.

How can I cleanse my crystal at home?

Some gentle methods include:

• Smoke cleansing with sage or palo santo
• Sound healing with chimes or singing bowls
• Placing them on  selenite slabs (we carry those too!)

Not all crystals love water or sunlight, so always check care notes on the product page.

How does the Chakra Quiz work?

Our Free Chakra Assessment Quiz is a gentle self-discovery tool that helps you identify where your energy might be out of balance. Based on your results, we suggest crystals and practices to help you feel more aligned and grounded.

What happens in a Crystal Guidance Session?

Think of it as a sacred, supportive conversation. In our 1:1 session, Shahd (our Head Mystic in Charge) taps into your energy, reviews your chakra results, and offers crystal recommendations and rituals unique to your path. You’ll leave feeling seen, guided, and empowered.

How can I contact you?

We're always happy to connect. Email us at info@aethercrystals.shop for support, guidance, or order inquiries.
We’re available Sunday to Thursday, 9 AM to 6 PM (KSA time).